Frequently Asked Questions

Tax It is a FBR-compliant digital invoicing platform built for Pakistani B2B businesses. It enables you to generate, submit, and track invoices directly with Pakistan's Federal Board of Revenue (FBR) Digital Invoice System. Tax It is based in Faisalabad, Pakistan. We simplify FBR compliance so you can focus on your business.

Tax It is a Pakistani technology company based in Faisalabad that develops and maintains the platform. We specialize in tax compliance automation and FBR digital invoicing solutions. Our team has deep expertise in Pakistani tax regulations and enterprise software development.

The FBR Digital Invoice System (DIS) is Pakistan's mandatory invoicing system for all B2B transactions. It requires businesses to submit invoices electronically to the FBR for validation, receiving a 22-digit unique invoice number and QR code. This ensures tax compliance and creates a transparent digital record of all business transactions.

All registered businesses in Pakistan conducting B2B transactions are required to comply. This includes: companies, partnerships, sole proprietorships with STRN/NTN, traders with sales exceeding a certain threshold, and any business issuing invoices to other businesses. Compliance is mandatory under SRO 69(I)/2025 and SRO 709(I)/2025.

The FBR Digital Invoicing System has been rolled out in phases. Large businesses and importers are already required to comply. Tax It ensures you're ready for all phases of implementation. Compliance is enforced under SRO 69(I)/2025 and SRO 709(I)/2025. Check with the FBR or your tax consultant for your specific compliance deadline.

Non-compliance with FBR digital invoicing carries serious penalties: fines up to PKR 500,000, potential business license suspension, tax audit triggers, and legal proceedings. Additionally, non-compliant invoices are not recognized by FBR, affecting your customer's tax credits. Tax It helps you avoid these penalties by ensuring all invoices are FBR-compliant before submission.

SRO 709(I)/2025 is the Statutory Regulatory Order issued by Pakistan's Ministry of Finance that mandates digital invoicing for B2B transactions. It defines the rules, formats, and timelines for FBR Digital Invoice System compliance. SRO 69(I)/2025 is a companion order covering additional compliance requirements and procedures.

The FBR Invoice Number is a unique 22-digit identifier assigned by FBR to every submitted invoice. Format: XXXXXX-DDMMYYHHMMSS-0001. It proves the invoice was validated and approved by FBR. This number must be printed on every invoice copy you issue to customers. It's essential for FBR audit trails and customer tax credits.

The FBR-generated QR code proves invoice authenticity and enables instant verification. Customers and the FBR can scan the QR code (minimum 7mm × 7mm) using the FBR Tax Asaan mobile app to verify the invoice was genuinely submitted to FBR. It's a security feature preventing invoice forgery.

Tax It can automatically submit your invoices to FBR when you mark them as "Submit to FBR". The system validates all invoice data, formats it to FBR specifications, and submits it electronically. Tax It receives real-time response from FBR: approval with the 22-digit number and QR code, or rejection with specific error details. You can see submission status instantly in the dashboard.

Sandbox Mode is a testing environment provided by FBR where you can submit invoices without affecting your actual FBR tax record. It's perfect for learning Tax It, testing invoice formats, and validating your data before going live. You can switch from Sandbox to Production mode once you're confident in your setup.

No. Once an invoice is submitted to FBR and approved, it becomes read-only. If you need to adjust pricing or quantities, you must issue a Credit Note (to reverse) or Debit Note (to add charges). This protects audit trail integrity and FBR compliance. Draft invoices can be fully edited until submission.

Tax It automatically retries failed submissions up to 3 times with increasing delays (2s, 4s, 8s). If all retries fail, the invoice enters "Pending FBR" status. You can see the FBR error message and resubmit manually from the dashboard. Common failures are validation errors—Tax It guides you to fix them.

Yes. To connect with FBR's Digital Invoice System, you must obtain a Bearer Token from the FBR IRIS Portal (iris.fbr.gov.pk). This token is valid for 5 years. You enter it once in Tax It's FBR Settings, and Tax It uses it to submit invoices on your behalf. Your token is encrypted and stored securely.

You can be up and running in under 5 minutes. Sign up, create your company profile, connect your FBR credentials, and create your first invoice. There's no complicated setup—our step-by-step onboarding guides you through each stage. You'll be submitting FBR-compliant invoices before you know it.

No. Tax It is designed for business users, not IT experts. Our interface is intuitive and user-friendly. If you can use email and online banking, you can use Tax It. We also provide comprehensive onboarding support and video tutorials to get you started.

In Tax It, go to Settings → FBR Settings. Enter your FBR Bearer Token (obtained from IRIS portal), select your invoice submission mode (Sandbox or Production), and add your seller details (NTN, address, province). Tax It validates your credentials immediately. Once validated, you're ready to submit invoices.

Yes. Tax It supports bulk import from CSV and Excel files. You can import: customers (name, NTN, STRN, contact), products (description, HS code, tax rate), and even historical invoices. We provide downloadable templates to ensure your data is formatted correctly. Our support team can assist with large migrations.

Minimum: your company NTN, business address, and FBR Bearer Token. We recommend also having: customer details (their NTN/STRN), product catalog (HS codes, tax rates), and branch information. You can add these gradually—Tax It guides you through each step.

Absolutely. Use Sandbox Mode to test unlimited invoices without affecting your FBR tax record. Practice creating different invoice types, test your data import, and verify your FBR settings. Once you're confident, switch to Production mode with a single click.

We offer three plans: Basic (PKR 2,999/month)—ideal for sole traders and startups with 1 branch and 2 users; Professional (PKR 7,999/month)—perfect for growing businesses with up to 5 branches and 10 users, includes credit/debit notes and bulk import; Enterprise (PKR 19,999/month)—unlimited branches and users, includes all features plus white-label branding and priority support.

Basic includes: unlimited FBR invoice submissions, 1 branch, up to 2 users, team permissions, product catalog, customer management, invoice PDF generation with FBR QR code, basic reports, and 14-day free trial. No credit/debit notes or bulk import in this plan.

Professional adds to Basic: up to 5 branches, up to 10 users, credit notes and debit notes, bulk invoice import from CSV/Excel, advanced tax reports, customer registation verification, and email support.

Enterprise includes everything in Professional plus: unlimited branches and users, white-label branding (custom colors, logo, tagline), dedicated account manager, priority support with guaranteed response times, custom invoice templates, advanced analytics and forecasting, and on-premise deployment option.

Yes. All plans include a 14-day free trial with full feature access. No credit card required to start the trial. You'll only be charged when your trial ends. You can upgrade, downgrade, or cancel anytime during the trial.

No. Our pricing is transparent and straightforward. Your monthly plan cost is all you pay. There are no setup fees, per-invoice fees, per-user fees, or surprise charges. If you upgrade mid-month, you're charged a prorated amount. What you see is what you pay.

We accept: credit/debit cards (Visa, Mastercard), bank transfers, and mobile wallets (JazzCash, Easypaisa). Invoicing is also available for enterprise customers with credit arrangements. Contact our sales team for special payment terms.

Yes, anytime. Upgrade to get more users and branches—you'll be charged a prorated amount for the remainder of your billing cycle. Downgrade at your next renewal without penalty. Your data is never affected by plan changes.

We offer a 7-day money-back guarantee if you're not satisfied. After that, subscription fees are non-refundable, but you can downgrade or cancel anytime. Contact our support team at info@taxit.pk for refund requests.

Multi-branch allows you to manage multiple locations (branches) under a single company account. Each branch has its own invoice prefix, invoice sequence, users, and settings. This is perfect for companies with warehouses, sales offices, or regional operations. Professional and Enterprise plans support 5 and unlimited branches respectively.

Tax It has 6 user roles: Company Admin (manage company settings and users), Accountant (create/view invoices, run reports), Sales (create invoices and manage customers), Branch Manager (manage specific branches), Branch User (limited branch access), and Viewer (read-only access). Each role has specific permissions tailored to their responsibilities.

Yes, in Professional and Enterprise plans. Credit Notes reduce invoice value (for returns or corrections). Debit Notes increase value (for additional charges). Both are submitted separately to FBR and automatically link to the original invoice. Both require FBR validation like regular invoices.

In Professional and Enterprise plans, you can upload a CSV or Excel file containing multiple invoices. Tax It validates the format and data against FBR rules, then allows you to review before final submission. This saves hours when migrating from legacy systems or processing batch invoices.

Yes. Tax It generates professional PDF invoices with your company branding, the FBR QR code, verification code, and 22-digit invoice number. PDFs are ready to print and email to customers. Enterprise plan allows white-label customization of the PDF template.

Reports include: Daily/Monthly/Yearly revenue summaries, invoice status breakdown (Draft, Submitted, Approved, Rejected), FBR submission success rate, tax collected by type (GST, FED, WHT), branch-wise performance, and customer-wise sales. All reports support custom date filtering and export.

Not currently. Tax It focuses on digital invoicing and FBR compliance. However, you can maintain your product catalog (HSCode, tax rates, pricing) in Tax It, and it integrates well with external inventory systems via our API.

White-label (Enterprise plan only) lets you customize Tax It with your company colors, logo, and tagline. Your customers and employees see your branding throughout the platform, not "Tax It". It's ideal for businesses wanting a fully branded solution or resellers.

Currently, Tax It is a web-based platform optimized for desktop and mobile browsers. You can access it from any device. A dedicated mobile app is on our roadmap for future releases.

Yes. Tax It provides a REST API for enterprise customers. You can programmatically create invoices, retrieve data, and automate workflows. API documentation and sandbox access are available. Contact sales@taxit.pk for API access and pricing.

Yes. Tax It uses bank-grade security: encryption for all data at rest and in transit, secure password hashing, automatic session expiry, and abuse protection. All company data is completely isolated — no cross-contamination is possible.

Tax It retains all invoice and transaction data for 6 years, as required by Pakistani tax law and FBR regulations. After 6 years, historical data is archived securely. You can request data export anytime. Data is never deleted unless you explicitly request it.

Yes, on multiple levels. Data in transit is encrypted using industry-standard protocols. Data at rest is encrypted with strong encryption. Sensitive fields like passwords and FBR tokens are additionally hashed. Your FBR Bearer Token is encrypted and can only be decrypted by your company.

Every action in Tax It (create, update, delete, submit) is logged with: who did it, what they did, when, and from which IP address. Admins can view audit logs to track changes and ensure compliance. Audit logs are immutable and cannot be deleted.

Your data is automatically backed up daily to redundant cloud storage across multiple geographic locations. Backups are encrypted and tested regularly for integrity. In case of disaster, we can restore your data with minimal downtime. You can also request manual data exports anytime.

MFA is on our roadmap for all user roles. With MFA, a second verification (like an authenticator app) will be required after entering your password. This adds an extra layer of security to your account.

Click "Forgot Password" on the login page. Enter your email and we'll send a secure link to reset your password. Admin users can also reset passwords for team members. For security, password reset links expire after 1 hour.

Your FBR Bearer Token is encrypted and stored securely in our database. It's only decrypted when needed to submit invoices to FBR. Token value is never displayed after initial entry (just masked for security). Only Company Admins can update it.

No. Tax It enforces strict data isolation. Users can only see data from their assigned company and branch. Each company's data is completely segregated. Cross-company data leakage is technically impossible.

Tax It is built to comply with Pakistani tax regulations (SRO 69(I)/2025 and SRO 709(I)/2025), FBR Digital Invoice System requirements, and international security standards. We follow OWASP security best practices and conduct regular security audits. Enterprise customers can request detailed security and compliance documentation.

All plans include email support. Professional plan adds WhatsApp support. Enterprise plan includes phone support and a dedicated account manager. Response times: Basic (24-48 hours), Professional (2-4 hours), Enterprise (1 hour guaranteed). You can also access our knowledge base and video tutorials anytime.

Email: info@taxit.pk | Phone: +92 320 7785503 | WhatsApp: Available for Professional+ plans | In-app: Support chat widget available during business hours (9am-6pm PKT, Monday-Friday).

Tax It is available in English. Our support team is ready to assist you with any questions. All documentation is available in English.

Yes. When you sign up, you'll get: guided setup wizard, video tutorials, knowledge base articles, email onboarding support, and a 14-day free trial to explore at your own pace. Enterprise customers get dedicated onboarding training.

Yes. Our comprehensive knowledge base includes articles on setup, features, FBR compliance, troubleshooting, and best practices. Search and filtering make it easy to find answers. Video tutorials supplement written guides.

Yes. All customers get access to self-service video training. Professional and Enterprise customers can request live training sessions (via Zoom) for their team. Enterprise customers get personalized training and a dedicated success manager.

We release updates monthly with new features, improvements, and security patches. Major feature releases happen quarterly. All updates are deployed with zero downtime. You'll be notified of changes via email and in-app announcements.

Tax It guarantees 99.5% monthly uptime. This means minimal planned maintenance windows (typically 2-4 hours per quarter). We monitor 24/7 and respond to issues immediately. Enterprise customers get an SLA with 99.9% uptime guarantee.

Contact support immediately at info@taxit.pk or via WhatsApp/phone. Include: what you were doing, what went wrong, screenshots, and your account email. Our team will investigate and prioritize fixes. Critical bugs affecting FBR submissions are resolved within hours.

We have an active WhatsApp community for Tax It users where you can share best practices, ask questions, and learn from other businesses. Join requests are sent during onboarding. Enterprise customers also get access to exclusive advanced user forums.