Privacy Policy

1. Introduction

Sial Tax It Solutions ("Tax It", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FBR digital invoicing platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, NTN/STRN, CNIC (where required for FBR compliance), and business address.

Business Data: Invoice details, product catalogs, customer records, branch information, and financial data necessary for FBR submission and tax compliance.

Usage Data: Log data, device information, IP addresses, browser type, and interaction patterns with our platform for improving service quality.

Payment Information: Billing details processed securely through third-party payment processors. We do not store complete payment card information on our servers.

3. How We Use Your Information

We use the information we collect to: provide and maintain our FBR digital invoicing services; submit invoices to FBR on your behalf; generate tax reports and compliance documents; communicate with you about your account, updates, and support; improve our platform and develop new features; comply with legal obligations and regulatory requirements; and protect against fraud, unauthorized access, and security threats.

4. Data Sharing and Disclosure

We do not sell your personal or business data. We may share information with: the Federal Board of Revenue (FBR) as required for digital invoice submission; service providers who assist in operating our platform (hosting, email, payment processing); law enforcement or regulatory authorities when required by law; and professional advisors including lawyers, auditors, and insurers where necessary.

5. Data Security

We implement industry-standard security measures including encryption for data in transit and at rest, secure storage for sensitive data, team-based permissions with 7 access levels, complete activity logs for all system actions, regular security assessments and updates, and strict data isolation ensuring your company's data is never accessible by other users.

6. Data Retention

In compliance with FBR regulations, we retain invoice and tax-related data for a minimum of 6 years. Account information is retained for the duration of your subscription and for a reasonable period thereafter. You may request deletion of non-regulatory data by contacting us.

7. Your Rights

You have the right to: access and receive a copy of your personal data; correct inaccurate or incomplete information; request deletion of your data (subject to regulatory retention requirements); object to processing of your data in certain circumstances; and export your invoice and business data at any time.

8. Cookies and Tracking

We use essential cookies for session management and authentication. We use analytics tools to understand how our platform is used and to improve the user experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of Tax It after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sial Tax It Solutions
Email: privacy@sialtaxit.com
Phone: +92 321 7785503
Address: Islamabad, Pakistan